Family & Community Special Communities
Special Education

Complaints & Compliance

	Program Quality Assurance Program Quality Assurance Services (PQA) implements the Department's compliance monitoring and complaint management procedures for school districts, charter schools, educational collaboratives, and approved public and private day and residential special education schools and provides technical assistance to school personnel and the public regarding the implementation of laws and regulations.
	The Office of Special Education (OSEP) Correspondence Massachusetts' correspondence with The Office of Special Education (OSEP)
	Required Special Education Program Plan Statement
	SpedEx Pilot Project The Department of Elementary and Secondary Education is piloting a dispute resolution project called SpedEx. SpedEx is available in certain cases after an IEP has been rejected or a hearing request has been filed.