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Program Quality Assurance Services
Compliance and Monitoring

Program Quality Assurance Services (PQA) implements the Department's compliance monitoring and complaint management procedures for school districts, charter schools, educational collaboratives, and approved public and private day and residential special education schools and provides technical assistance to school personnel and the public regarding the implementation of laws and regulations.


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orange arrowRoles and Responsibilities
An overview of the department's compliance monitoring and technical assistance systems.

orange arrowTechnical Assistance/Q&A's
Interpretation and implementation of selected federal and state education requirements. Frequently Asked Questions and links to sources of technical assistance outside the Massachusetts Department of Elementary and Secondary Education.

orange arrowPublic/Private/Collaborative Review System
Information about the Department's onsite monitoring systems for selected state and federally regulated education programs, including site visit schedules, program review instruments, standards and recent reports.
orange arrowProblem Resolution System
(Complaint Management System)
A Question and Answer Guide on how the Department of Elementary and Secondary Education receives and resolves complaints from the public alleging noncompliance with education requirements.
orange arrowSpecial Approvals & Notices
Public and private education agencies should use these mandated forms to make required notices and requests for approval to the Department of Elementary and Secondary Education.

orange arrowPublic Records Pilot
In order to improve access to public information and customer service, specific program units in the Massachusetts Department of Elementary and Secondary Education are piloting a web-based program for processing and responding to requests for public records.


Last Updated: March 26, 2016
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