Family & Community Special Communities
Special Education Appeals

Mediation

About Mediation | The Mediation Process | Preparing for Mediation | Mediation FAQs

About Mediation

Special Education Mediation is a voluntary and confidential dispute resolution process available at no cost through the BSEA. When school personnel and parents disagree about the educational needs of a student with disabilities, either party may request mediation.

In mediation, an impartial mediator helps parents and school staff clarify the issues and underlying concerns, explore interests, discuss options and collaborate to reach mutually satisfying agreements that address the needs of the student. The mediator does not decide how to resolve the dispute. When the parties resolve all or some of the issues, they work together with the mediator to put their agreement(s) in writing.

This informal, collaborative problem-solving process encourages mutual respect, promotes communication and often provides the basis for positive working relationships between parents and school staff.

For more information about mediation or to receive the name and telephone number of the mediator assigned to your region, contact the BSEA Coordinator of Mediation at (781) 338-6443